Airline Operational Support Company & Aviation BPO Providers

The Operational Reality

Most LCCs lose 0.5–1.8% of BSP revenue to operations. Few can quantify it.

It rarely shows up as a single line on the P&L. It lives across mis-filed fares, ADM exposure, refund backlogs, and the visibility gap between cycle close and the next commercial review. The leak is real; it's just distributed.

What's happening today

—ADM exposure quietly compounding across the agency base
—Refund cycles running 21–45 days, customer NPS taking the hit
—Fare filing errors on 3–7% of itineraries, surfacing as memos
—Manual reconciliation absorbing 40+ FTE hours every week
—NDC migration stalled — not by tech, but by operational readiness
—Commercial visibility lagging 7–14 days behind cycle close

✓

What TBS makes routine

—ADM disputes filed with full evidence, root cause looped to commercial
—Refund TAT benchmarked and compressed against IATA peer-set
—Fare loading audited against published inventory, weekly
—Distribution operations run as a managed service, not a cost centre
—NDC operational layer aligned to Aerostream and ONE Order
—D+1 reporting across BSP, ARC and direct — monthly variance to CFO

What We Operate

Six service lines. Each tied to a commercial outcome, not a seat-based contract.

You keep strategy, customer ownership and pricing decisions. We run the engine room — to defined SLAs, with daily reporting, against measurable recovery targets.

Ticketing & Fare Management

Fare loading across GDS and NDC, exchange and reissue processing, continuous audit against published inventory. Where most mis-priced itineraries originate is not what airlines assume.

Target> 99.5% fare accuracy

Refund & ADM Defence

ADM dispute filing with full evidentiary chain, plus the prevention loop that surfaces the agency, fare or process root cause. The metric is recovery rate, not dispute count.

TargetADM recovery > 70%

NDC & Distribution Ops

The operational layer most NDC programmes underestimate — offer management, order servicing, ancillary catalogue, post-booking workflow. Integrated with Aerostream.

StandardsNDC 17.2 / 18.2 · ONE Order

Commercial Reporting

Daily P&L-grade dashboards across BSP, ARC and direct channels. Monthly variance analysis structured for the CFO conversation, not the operations stand-up.

CadenceD+1 ops · monthly board

Reservations & Customer Ops

Voice, chat and email reservations across global time zones, IRROPS handling, schedule change management. Operating as an extension of your team — multilingual, NPS-linked.

Coverage24/7 · multilingual

Group & Interline Support

Group desk operations, charter coordination, interline ticketing for carriers building partner relationships. High-margin segments deserve operational discipline, not best effort.

FocusMargin protection

JR Technologies Platform · Aerostream

Operationally aligned with Aerostream.

Aerostream is JR Technologies' airline retailing platform — modern digital retailing that helps airlines create better shopping experiences and boost revenue, while preserving existing infrastructure.

For carriers on Aerostream, TBS operates the post-booking layer inside it. Offer management, order servicing, ancillary catalogue maintenance, exchange and refund workflows — all NDC and ONE Order native.

Explore Aerostream

Multi-Product Orders

Flight and non-flight products unified under single order IDs for seamless management.

ONE Order Ready

Future-proof operations with full ONE Order compatibility across servicing workflows.

Ancillary Management

Rules-based filtering for ancillary distribution by segment, region and channel.

Protocol-Agnostic

Works with any PSS and existing systems — backward compatible by design.

ADM Recovery

73%

Refund TAT

6.2d

TBS in Numbers

What the operating model produces, on file.

Targets carriers are signed against. Outcomes drawn from the JR Technologies group's NDC and operations footprint over the last decade.

20+

NDC airline implementations delivered across the JR Technologies group.

73%

Typical ADM dispute recovery rate on engagements running 6+ months.

60%

Refund TAT compression versus baseline across BSP and direct channels.

D+1

Commercial visibility across BSP, ARC and direct cycles — daily.

Global Footprint

Built for the world's most demanding airline environments.

From North American LCCs to APAC regional carriers — five region coverage, aligned to IATA BSP geographies and airline operating windows.

Global Operations · 5 Regions

Ops Team

BSP Data

73%

Average ADM dispute recovery rate on 6+ month engagements — versus a 30–40% industry baseline.

Metric · ADM Recovery Rate

6.2d

Median refund turnaround time versus a 21–45 day baseline. A direct lift to NPS and customer LTV.

Metric · Refund TAT

60–90d

Transition timeline for fare, refund and reporting functions. No recruitment cycle. No training overhead.

Metric · Onboarding Speed

Why TBS, Specifically

Built inside an airline retailing house, not an outsourcing firm.

Six reasons CCOs and Heads of Operations choose TBS over the alternatives — and why it matters for your P&L.

IATA Partner Since

2013

NDC Airlines Live

20+

JRT lineage, IATA-recognised

TBS sits inside the JR Technologies group. IATA Strategic Partner since 2013. 20+ NDC airline implementations. ONE Order pilot heritage with Lufthansa Group. The pedigree is in the file, not on a brochure.

Outcome-priced, not seat-priced

Engagement structures index against ADM recovery, refund TAT and fare accuracy. The commercial conversation is about what your P&L looks like in 12 months, not how many FTEs sit in which city.

NDC and ONE Order, operationally

Most carriers' NDC stall isn't technical — it's operational. Order servicing, exchange flows, ancillary reconciliation. TBS runs that layer inside NDC 17.2 / 18.2 and ONE Order without retrofitting.

D+1 commercial visibility

Daily dashboards across BSP, ARC and direct, monthly variance at CFO depth. Replaces the fortnightly fog most LCC commercial teams have learned to operate inside.

Scale without headcount inflation

Capacity added in 60–90 days. No recruitment cycle, no training overhead, no fixed-cost trap. The cost line stays variable to volume — which is the only way LCC economics work.

One owner, one SLA, one P&L view

One named operations director. One governance framework. One reporting cadence. Not a stack of point vendors and the coordination tax that comes with them.

Comprehensive Group Services

The wider JR Technologies capability behind every TBS engagement.

When the airline operation requires more than the TBS layer alone — distribution strategy, custom development, NDC implementation — the JR Technologies group brings the full stack.

Consulting & Strategy

Tailored strategies to enhance distribution, increase personalisation, and improve operational efficiency.

Implementation & Integration

Smooth integration of next-generation retailing solutions, including loyalty program systems.

Custom Development

Bespoke technology solutions designed to fit your unique business requirements.

NDC & ONE Order

Assistance in achieving IATA certifications, keeping your business competitive in modern retailing.

Ongoing Support

Dedicated support teams to ensure your systems and operations run seamlessly 24/7.

★ Complimentary · 21 Days

Start with the Revenue Leakage Audit.

For qualifying low-cost and regional carriers, a structured 21-day diagnostic that surfaces the monetary value sitting inside your ADM exposure, refund cycle, fare filing accuracy and reporting cadence.

The deliverable is a board-ready report with prioritised recovery vectors and indicative dollar values. The conversation that follows is yours to decide.

Request the Audit

Audit Scope

Quantified ADM exposure · 6-month look-back

Refund TAT benchmark vs peer carriers

Fare filing error rate sampling

NDC operational readiness scorecard

Reporting cadence and visibility gap map

Distribution channel cost analysis

Prioritised recovery roadmap with $ values

CFO-ready summary deck

Operator Questions

What CCOs and Heads of Operations ask before the first call.

How is TBS different from a traditional aviation BPO? +

TBS is an airline operations partner inside the JR Technologies group — IATA Strategic Partner, 20+ NDC implementations. The engagement model indexes on commercial outcomes (ADM recovery rate, refund TAT, fare accuracy), not seat-based contracts. Strategy and customer ownership stay with the airline. TBS runs the operational layer.

What is the Revenue Leakage Audit, and what does it cost? +

A complimentary 21-day diagnostic for qualifying low-cost and regional carriers. It quantifies the dollar value of operational gaps across ADM exposure, refund cycles, fare filing and reporting. The output is a CFO-ready report with prioritised recovery actions. No commitment beyond the diagnostic.

How quickly does TBS take over a function? +

Fare management, refund operations and reporting typically transition in 60–90 days from contract — including knowledge transfer, SLA definition and parallel run. Reservations and customer operations sit at 75–105 days depending on language coverage and channel scope.

Does TBS work with carriers on legacy PSS? +

Yes. Most engagements involve hybrid environments — legacy PSS plus partial NDC adoption. TBS operates across legacy GDS workflows and NDC / ONE Order environments, and integrates with the JR Technologies Aerostream platform for carriers progressing toward full digital retailing.

Which regions does TBS cover? +

North America (USA, Canada), Europe (Ireland, Greece, UK), Middle East hubs (UAE), APAC and South East Asia (Singapore, India), and Southern and East Africa. Coverage is aligned to airline operating windows and IATA BSP geographies.

How is performance measured? +

Every engagement runs under an SLA framework covering fare accuracy, refund TAT, ADM recovery rate, reporting cadence and channel-specific KPIs. Operational metrics report daily (D+1); commercial variance reports monthly at Head of Commercial / CFO level.

What does the contract look like? +

Standard structure is a 12-month Master Services Agreement with quarterly business reviews. Pricing is scoped against SLA tier, not headcount, with outcome-linked components available for ADM recovery and refund TAT compression.

The leak isn't
on your P&L.
It's in your operations.

Most LCCs lose 0.5–1.8% of BSP revenue to operations. Few can quantify it.

What's happening today

What TBS makes routine

Six service lines. Each tied to a commercial outcome, not a seat-based contract.

Ticketing & Fare Management

Refund & ADM Defence

NDC & Distribution Ops

Commercial Reporting

Reservations & Customer Ops

Group & Interline Support

Operationally aligned with Aerostream.

Multi-Product Orders

ONE Order Ready

Ancillary Management

Protocol-Agnostic

What the operating model produces, on file.

Built inside an airline retailing house, not an outsourcing firm.

Built for the world's most demanding airline environments.

Built inside an airline retailing house, not an outsourcing firm.

JRT lineage, IATA-recognised

Outcome-priced, not seat-priced

NDC and ONE Order, operationally

D+1 commercial visibility

Scale without headcount inflation

One owner, one SLA, one P&L view

The wider JR Technologies capability behind every TBS engagement.

Consulting & Strategy

Implementation & Integration

Custom Development

NDC & ONE Order

Ongoing Support

Start with the Revenue Leakage Audit.

What CCOs and Heads of Operations ask before the first call.

Let's shape the future of airline operations together.